Terms of service
The terms “we”, “us” and “our” refer to Hashtag Solutions and its associated brands, platforms, and websites operated under the Hashtag group (“Hashtag”).
Hashtag operates this website, including all related information, content, features, tools, products and services (the “Services”) to provide you with an online shopping and/or service experience.
This website is powered by Shopify, which enables us to provide the Services to you.
These Terms and Conditions (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when using the Services.
By visiting, interacting with, or using the Services, you agree to be bound by these Terms and our Privacy Policy]. If you do not agree, you should not use the Services.
SECTION 1 – ACCESS AND ACCOUNT
By using the Services, you confirm that you are at least 18 years old or the legal age of majority in your jurisdiction.
You may be required to provide personal information such as your email address, billing, payment, and shipping details. You represent that all information provided is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and all activity conducted under your account. Accounts may not be transferred or resold.
SECTION 2 – PRODUCTS & SERVICES
We make reasonable efforts to ensure product and service descriptions are accurate. However, actual colours, appearance, or specifications may vary due to device settings or availability.
We do not guarantee that products or services will meet your expectations.
All products, services, descriptions, and pricing are subject to change without notice. We reserve the right to limit or discontinue offerings at any time.
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order at our discretion.
Orders are confirmed only once payment has been successfully processed. Once confirmed, orders may not be cancelled unless required by applicable law.
Returns, exchanges, and refunds are governed by our Refund Policy
Purchases are for personal or internal business use only and not for resale unless expressly agreed in writing.
SECTION 4 – PRICES & BILLING
All prices are displayed in South African Rand (ZAR) unless stated otherwise.
Prices may change without notice and do not include delivery fees, taxes, or duties unless specified.
You agree to provide valid, authorised payment details and to promptly update account information where necessary.
SECTION 5 – SHIPPING & DELIVERY
Orders are processed subject to availability and receipt of payment.
Delivery timeframes are estimates only and not guaranteed. We are not responsible for delays caused by couriers, customs, or circumstances beyond our control.
Risk and ownership of goods pass to you upon handover to the courier.
SECTION 6 – RETURNS & REFUNDS
Returns and refunds are handled in accordance with the Consumer Protection Act (CPA) of South Africa and our Refund Policy
If goods or services are unavailable after payment, a full refund will be issued within 30 days.
SECTION 7 – PAYMENT OPTIONS
Payment may be made via Visa, MasterCard, American Express, Diners Club, or bank transfer, where available.
Card transactions are securely processed via Payfast by Network, an approved South African payment gateway.
No card details are stored on this website.
Payfast’s security policy is available at https://payfast.io
SECTION 8 – CUSTOMER PRIVACY
We take reasonable steps to protect personal information in accordance with the Protection of Personal Information Act (POPIA).
Personal data is stored securely and processed only for legitimate business purposes.
For more information, view our Privacy Policy.
SECTION 9 – INTELLECTUAL PROPERTY
All content on this website, including text, graphics, logos, images, and software, is the property of Hashtag or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, or exploit any content without prior written permission.
SECTION 10 – THIRD-PARTY LINKS
The Services may contain links to third-party websites. We are not responsible for the content, policies, or practices of third-party sites.
Accessing third-party services is at your own risk.
SECTION 11 – RELATIONSHIP WITH SHOPIFY
This website is powered by Shopify. All transactions are conducted directly between you and Hashtag or its associated brand.
Shopify is not responsible for any aspect of sales, deliveries, or disputes related to this website.
SECTION 12 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available”, except where warranties are required by law.
We do not guarantee uninterrupted, error-free, or secure access to the Services.
SECTION 13 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Hashtag shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or products.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Hashtag, Shopify, and related parties from any claims arising out of your breach of these Terms or misuse of the Services.
SECTION 15 – GOVERNING LAW
These Terms are governed by the laws of the Republic of South Africa.
The merchant outlet country is South Africa, and the transaction currency is ZAR.
SECTION 16 – CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time. Continued use of the Services constitutes acceptance of any changes.
SECTION 17 – CONTACT INFORMATION
Operated by: Hashtag Solutions
Email: info@hashtag.solutions
Country: South Africa
